If you do not get connected upon calling that can have two reasons:
- You hide your caller ID. Enable showing your caller ID to the called person. If you don’t like to show your number to the callee contact us please: firstname.lastname@example.org
- The number (SIM) you use for your call is not the same as the number (SIM) you’ve registered with Plouder. We can enable your account to show another number to the callee than the number you are using Plouder with. In this case fill in the form below:
With the Plouder app for Android or iPhone, you can call faraway foreign countries at unbelievably low rates from your smartphone, with the best call quality. Since we are cheaper and more transparent than the large providers (we display the costs for each call), we already have many lucky Plouder customers, and we are gaining new customers every day.
Here are a few important points, to help you find out whether we can make your life better with Plouder:
And now you need only get your App:
Naturally, Plouder is simply a joy to use! And not just because of the unbelievable prices.
Plouder chats are not transmitted over the Internet, but are transmitted directly over the mobile network instead. When you are, for example a Swisscom customer, then you automatically have Swisscom quality, but at Plouder prices! Doesn’t that make an hour or two on Plouder sound just simply attractive?
You can rely on Plouder, because you always know that you are calling with Plouder. The situation is not exactly the same for Android and iPhone:
In this way, we are better than any airline – we are truly crash-proof!
But you do definitely need some call credits to chat (ploudern*). You can charge these directly from within the app. This feature doesn’t work exactly the same in iOS and in Android, and therefore, we have described the details on the pages for the Android app and the pages for the iPhone app.
This stands for hour-long chatting (“plaudern” in German) with the Plouder app — since it’s so cheap, you never have to consider how long you have already been on the phone!
Plouder calls are unbelievably cheap, and really invite you to “Ploudern” (plaudern: to chat in German)!
You probably want to use Plouder always, and everywhere. We can understand this well, but we would have to disappoint you: Plouder was invented for the purpose of international calls. Domestic calls are never transmitted over Plouder. If you dial a domestic phone number (or to be more exact, if the country of the number you are calling is different from the country where your SIM card is from), then Plouder detects this and your call will automatically be routed normally, via your mobile phone contract.
Plouder is so popular because it is really breathtakingly cheap — and of course much cheaper compared to if you would be calling abroad with the big providers.
In addition, we calculate our rates very fairly by the minute, we charge no call initialization or call termination fees, and we have no hidden fees to swindle you out of your money.
In addition to Plouder fees, you theoretically have fees from your wireless provider as well: the part of your fees which you have to fork out in your contract with Swisscom or other providers in order to call landlines from your mobile phone, must also be paid for Plouder calls. Many contracts, however, include these calls for free.
Plouder is a prepaid service. That means that you must first charge your Plouder account with credit before you can use our service to save money.
You can charge your account via various methods:
On the same page you’ll find all activated countries, from within you can use Plouder to make your calls. We’re extending this list continuously. If your requested country is missing in the list of all activated countries, please contact us, so that we can activate and add your country as soon as possible — thank you!
Absolutely! We always want you to make calls at the lowest price possible, no matter where you are.
Two things are important in this context:
If you haven’t changed your SIM card, then Plouder detects that roaming must be activated. In this case, Plouder will not be active, and your call will be made through your mobile service provider with the rather expensive roaming rates. If you really want to save when you are abroad as well, then it really pays off to switch to a local SIM card!
Oh, and we shouldn’t forget your aunt in Jaipur either: You can tell her that she can use a normal SIM card together with Plouder, and then call you for hours with this unbelievably low price. If that doesn’t sound good, don’t tell your aunt this, but instead, tell your foreign girlfriend.
You can see our various Rates & Countries here.
That depends on your smartphone. You can always register directly with Plouder, in a totally conventional way. If your password collection is already bursting at the seams, then you can also register via an existing service.
For each smartphone type, you have the following options available:
So that there is no confusion: we send one SMS during the registration process — just one. A bit of information about this:
You pay for the SMS through your contract with your mobile provider. The SMS will be sent from your location to Switzerland. Most contracts include some SMSs for free, and even if yours doesn’t have free SMSs, it will still only cost a few cents at the most.
We need the SMS so that we have the number of your smartphone, and so that we can correctly display it to the people who you will call.
For technical reasons, we send this SMS upon your first login, and also after your first login after changing your SIM card: basically, really very rarely.
We guard your data as if our lives depended on it. This is really, enormously important to us.
We adhere to Swiss telecommunications confidentiality regulations and applicable data privacy protections. It goes without saying that we do not give out any data to third parties.
We considered this very carefully. However, supporting multiple accounts really does not make any sense, and therefore, we do not support that functionality. You only have one telephone number on your smartphone.
Therefore, we only allow one Plouder account per smartphone and user.
No. To provide our service in the quality we think is best, we need to know you, since we have to handle your charged amount for your calls and send your phone number to the people you’re calling to display them correctly. And for that we do need your phone number.
But who wants to hide his number anyway? We’re fans of transparency – we hope you too!
The short answer is: not for making calls.
If you look closer, it is a bit more complex.
You don’t need an Internet connection to conduct Plouder calls. The initiation of calls — from the time you dial a number until when the connection is established — is much quicker when you have an internet connection during this time period. But even in this case, your call will not be transmitted over the Internet, only the initialization is sped up.
There are moments, however, when you do need the web:
Yes. But you have to read on quickly, not that we produce a mess inside your phone: If you’re making a call with Plouder, then of course your SIM card must be in use, with which you’ve registered yourself for Plouder. Then only in this case your current phone number matches with the information that is saved in our chocolate driven high end server farm in Switzerland.
As you’ve perhaps already read, we do send for initialization purposes one SMS when you register for Plouder (once only) or when you switch your SIM card (most probably very rarely). This SMS is sent from whatever country you’re currently in to Switzerland. Make sure to have then exactly the SIM card activated, with which you wanna make your plouder calls afterwards.
We have built in an extra switch, with which you can turn the app on and off at any time.
One must say though, that turning the app off really makes no sense!
If you forget to do this, we will recognize that you no longer use Plouder, one year after your last Plouder conversation. If your remaining balance is over 10 CHF, then we will contact you and refund your remaining credit— see our Terms and Conditions as well.
If your remaining balance is under CHF 10.- after 1 year of inactivity on Plouder, then you forfeit this balance.
For the purposes of the refund, make sure that you can still be contacted by at least one of the communication methods you gave us, even after 1 year.
Nothing could be easier. You can fill out the form here, and we will take care of it right away.
We will immediately send you a copy of the form you completed. If you do not receive this copy, you should fill out the form again, or contact us via our contact page.
Oh yes, and the best part is: we will refund all of your unused balance, completely!